Insights and actionable data. Customer journey analytics require interdepartmental communication and collaboration to be effective. Insights will often impact multiple departments within a business, ...

"Data-driven insights, demand for personalized experiences, and omnichannel engagement propel Customer Journey Analytics market." WILMINGTON, DE, UNITED STATES ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

A Leader in QKS Group’s SPARK Matrix™: Customer Journey Management, 2025. Winner for "Best Personalisation and User Experience Solution" in the FinTech Futures 2025 Banking Tech Awards. A Core ...

MELVILLE, N.Y., December 18, 2025--(BUSINESS WIRE)--Verint ®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 ...

EVANSTON, Ill.--(BUSINESS WIRE)--ZS, a global management consulting and technology firm, announced today it was named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

Retailers are conducting business this year with an optimistic eye on future-proofing their business as they navigate a rising sea of mixed market signals. Tight consumer budgets amid flooding ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

In this special guest feature, William Skelly, CEO, Causeway Solutions, provides a list of some of the modern customer acquisition technologies and techniques. Causeway Solutions is a leading provider ...

Independent evaluations from QKS Group, FinTech Futures and CMP Research validate CSG Xponent as a driver of real-time journey orchestration and analytics CSG® (NASDAQ: CSGS) today announced that its ...