Sales is an ever evolving field—what works one day may not work the next. For salespeople to be able to adapt to the shifting landscape, they need to have a good idea of where their strengths and ...

Key performance indicators (KPIs) can help you decide what is working and what is not working when it comes to employee effort and your overall business success. KPIs help you determine how successful ...

To ensure they are successfully driving operations toward meeting their company’s strategic goals, all business leaders need to look carefully at a variety of key performance indicators. While the ...

Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...

Opinions expressed by Entrepreneur contributors are their own. Executives and employees alike now work toward exceeding various Key Performance Indicators and receive quantitative feedback that ...

This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs). QA measures, benchmarks, and tracks call center and agent performance for KPIs ...

Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance.