Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Getting customers is the first step in running a successful business. Keeping happy customers is the priority when building a company with longevity and scalability. Effective communication from ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...