Sonos’s chief executive has taken questions from irate customers as the problems surrounding its disastrous app update continue. In April, Sonos announced that it was launching a new version of the ...

I bought an already existing furniture store many years ago now. It was a franchise/dealership, so it was established with a building, accounts on the books and customers. The business was in disarray ...

Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...

An irate customer at Chaco’s Mexican restaurant in Houston shot at the building after being refused service, injuring an unrelated woman in the parking lot.

Customer service is not for the faint of heart, and at this point, we've all witnessed the irate customers who take out their aggression on the people serving them. In recent years, of course, these ...