At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

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Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Remote desktop tools are the only practical access solution for deskbound workers who are only occasionally out of the office, but should you use a hosted service or an appliance? It will depend on ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Even casual users can find Distant Desktop helpful. It brings a sense of ease and convenience to your computing, making it a breeze to assist family members with technical issues. You can connect to ...

As the title says, Terminal Services became Remote Desktop Services with the release of Windows Server 2008 Support Pack 2. Don’t feel bad if you still refer to Terminal Services: Microsoft employees ...

Many organizations that use Remote Desktop Services or Terminal Services are not using a VPN connection before allowing connections to their in-house servers or workstations. If no VPN is required, ...