Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available ...

FRISCO, Texas--(BUSINESS WIRE)--Tango Networks announced Tango Extend enabling mobile phones to be an extension of a Microsoft Teams enabled fixed line phone number from certified operators. Tango ...

Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) solution ...

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Microsoft 365 Copilot early access testers can try it out now before a broader rollout. Microsoft 365 Copilot early access testers can try it out now before a broader rollout. is a senior editor and ...

Microsoft Teams will soon stop letting users send and receive SMS messages from their Android phones directly within the app. This change will take place in April 2025. Microsoft recommends that users ...